Theodore L. Jackson Jr

235 S. Berendo #303
Los Angeles, CA 90004
Home 213-368-1380
Cell    213-926-9737
ted@tedsweb.com

Objective
To obtain a position as a PC specialist, computer technician, desktop support specialist, assistant system administrator, that utilizes my knowledge of installation, configuration, and upgrading of PCs.

 

Certifications

♦

CompTIA A+

♦

MCP

 

 

Skills

♦

Install, configure, manage, and troubleshoot DOS 6.22, Windows 95/98, ME, XP, Windows 2000 Professional

♦

Repair, upgrade, troubleshoot and maintain hardware and peripherals

 

Experience

Desktop Analyst

ACS Inc

Glendale ,  CA

April 2006 –Date

Disney Account; Help clients resolve issues that come up using remote access tools. The problems could range from simple software installs to complex network issues.
Tools used: SMS Remote, Citrix based Remote Control Launcher, and NetMeeting

 

Desktop Analyst

Insight Global, Inc.
Glendale , CA
September 2005 - April 2006

Assignment; ACS/Disney as a Desktop Analyst. Help clients resolve issues that come up using remote access tools. The problems could range from simple software installs to complex network issues.
Tools used: SMS Remote, Citrix based Remote Control Launcher, and NetMeeting

 

PC Technician

Self

Los Angeles ,  CA

November 2000 – July 2005

Build, upgrade, repair, and maintain PCs for end-users. Providing one-on-one training for California State Department of Rehabilitation clients in the proper use of their PCs and various software including MS Word, Access, Outlook, PowerPoint and Adobe Photoshop

NOC Personnel

NetSmart

Burbank ,  CA
April 2000 - October 2000

Monitoring and testing of dial-up and LAN- based transportal access and applications. Perform trouble-shooting for network using specific software.

 

Consultant

Cyber-Scan Productions

Hollywood ,  CA

March 1995 – January 2004

Assist in setting up of original network. Provided technical advice and eventually assisting them migrate from a PC based system to a MAC platform that better suited their individual needs.

 

Volunteer Experience

PC Technician

Portals

Los Angeles , CA

March 1995 – January 2004

Repair & Maintain computers for a clerical training unit for persons with psychiatric disabilities. Instruct basic computer use, and software used in an office setting.

 

Education

Maric College

December 2004 – July 2005

Computer Networking

Los Angeles , CA

Abram Friedman Occupational Center

November 1998 – November 1999

Computer Systems Repair

Los Angeles ,  CA